Refund policy

Returns & Refunds

We hope you love your Neatclub order. If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be returned in its original condition, unworn and unused.

Return shipping

For returns due to a change of mind, the customer is responsible for the direct cost of return shipping.

Damaged, defective or incorrect items

Please inspect your order upon arrival and contact us if your item is damaged, defective, misprinted, or if you received the wrong item. Please include photos of the item so we can review the issue. If the item is faulty or incorrect, we will arrange an appropriate solution at no additional cost to you.

Personalized items

Items that are made according to your individual specifications or clearly personalized for you are not eligible for the 14-day right of withdrawal, except where the item is defective or incorrect.

Refunds

Once your return has been received and reviewed, we will notify you. Approved refunds will be issued to your original payment method. Original standard delivery costs will be refunded where required by applicable law.

To request a return or report a problem with your order, please contact us at hello@neatclub.co.